Support Deflection + Triage Copilot
Cut repetitive tickets and speed up support with a production-ready copilot that deflects common questions, triages incoming tickets, and drafts grounded responses.
B2B SaaS teams handling 200+ tickets/month or growing faster than headcount.
1–3 months
Real-time monitoring with actionable support metrics
Outcomes
What changes after you ship this workflow.
- 20–40% reduction in repetitive ticket load
- Faster first response time and more consistent answers
- Measurable deflection, handle time, and escalation metrics
Capabilities
What it does in production.
- Auto-triage: classify, tag, route, prioritize tickets
- Draft replies with citations from approved knowledge sources (RAG)
- Escalate to humans when confidence is low
- Summarize long threads and recommend next actions
- Reporting: deflection, handle time, top drivers, escalation rate
What you get
Deliverables, not vague promises.
Timeline
A staged rollout with measurement and safety gates.
- Define workflow, success metrics, data sources
- Set guardrails (privacy, tone, escalation)
- Connect helpdesk/CRM/KB
- Implement retrieval/agents and workflows
- Baseline performance, acceptance tests
- Shadow → limited → scale rollout
- Monitoring, runbooks, training
- Plan for next workflow expansion
Monthly AI Ops
Keep it accurate, safe, and improving.
- $2,500 — monitoring & tuning
- $5,000 — ongoing improvement + KPI reporting
- $8,000+ — multi-workflow optimization
- Extra integration: $2,000–$5,000
- Custom dashboard: $3,000–$7,000
- Multi-language: $2,000–$6,000
FAQ
The questions buyers ask before they say yes.
We reduce risk by grounding answers in approved sources, gating on confidence, and escalating uncertain cases to humans. We ship with evaluation and monitoring so performance is measurable.
No. We start with what you have, identify content gaps, and add a hygiene loop so the system improves as your knowledge base improves.
Yes. We can augment native AI features with better workflows, measurement, and safer rollouts.