Customer Intelligence1–2 months
Voice of Customer + Reputation Intelligence Agent
Get daily customer insights from Google & Yelp—plus competitor comparison. An overnight agent that collects reviews, identifies themes, flags urgent issues, and sends daily summaries.
Recommended for
Local SMBs, franchises, clinics, hospitality, service businesses.
Typical time to value
1–2 months
Automated review monitoring with sentiment analysis and daily insights
Outcomes
What changes after you ship this workflow.
- Faster response to negative feedback
- Clear visibility into what customers want
- Competitive intelligence on why competitors win
Capabilities
What it does in production.
- Monitors Google Reviews + Yelp daily for new feedback
- Classifies positive/negative sentiment and identifies key themes
- Competitor benchmarking: what customers praise/complain about
- Drafts response suggestions (optional approval workflow)
- Daily email digest + weekly trend report and recommendations
What you get
Deliverables, not vague promises.
Review monitoring pipeline (Google + Yelp)
Sentiment classification + theme extraction
Competitor tracking configuration
Daily digest + weekly trend reports
Response drafting workflow (optional)
Dashboard (optional Looker Studio)
Timeline
A staged rollout with measurement and safety gates.
Weeks 1–2 — Setup
- Connect review sources
- Configure competitors to track
- Define theme categories
Weeks 3–5 — Build
- Implement sentiment + theme extraction
- Set up daily digest pipeline
- Create response drafting workflow
Weeks 6–8 — Rollout
- Test with pilot locations
- Refine themes based on feedback
- Expand to all locations
Monthly AI Ops
Keep it accurate, safe, and improving.
- $1,500 — monitoring + digest delivery
- $3,000 — theme refinement + weekly reports
- $5,500+ — multi-location operations
Add-ons
- Additional review source: $1,500–$3,000
- Custom dashboard: $2,500–$6,000
FAQ
The questions buyers ask before they say yes.
How many competitors can you track?
We typically start with 3–5 direct competitors and can expand as needed.
Can we customize the response suggestions?
Yes. We configure tone, policies, and approval workflows to match your brand voice.